SMB Solutions and Adoption Program Manager

About the role

The SMB Adoption and Solutions Program Manager plays a critical role at the intersection of Go-To-Market (GTM) strategy, scaled sales operations, and technical product execution. This role focuses on bridging the technical last-mile gap for SMB customers, ensuring they can effectively leverage Google's products and services.

Responsibilities

• Partner with internal and vendor sales teams to act as the technical closer for high-velocity deals, addressing technical objections from client stack architects in highly regulated verticals.
• Architect, develop, and maintain a library of pre-validated JSON and policy templates that automate complex technical deployments for non-technical administrators.
• Function as the SMB Laboratory by productizing complex technical standards developed by CAPSE into turnkey partner kits to reduce time-to-market.
• Implement structured telemetry and data processes to transform the SMB segment from a box into real-time feedback, conduct deep technical friction audits to identify why onboarding stalls, and deliver structured friction reports to Product and Engineering to guide future UI/UX design.
• Translate complex technical documentation and whitepapers into field-ready enablement assets, such as short how-to execution videos, diagnostic scripts, and technical kill-sheets tailored for scaled sales motions.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in program or project management in an enterprise, cloud, or technology environment.
• Experience working with executive-level clients or stakeholders.
• Experience collaborating cross-functionally with technical sales, customer engineering (CE), or product management organizations to deploy business-critical initiatives.
• Experience building or configuring lightweight tools, scripts, JSON policies, or technical automation workflows to simplify customer or internal processes.

Preferred qualifications

• Experience leveraging AI-native frameworks (e.g., Vertex AI, Gemini) to build diagnostic scripts, security health checks, or automated client assessments.
• Background as a customer engineer, solutions architect, technical account manager, or technical partner specialist.
• Track record of transforming unstructured product logs into automated dashboards, conducting technical audits to isolate trial drop-offs, and translating data into executive business metrics.
• Technical fluency in Cloud Identity, Zero-Trust security, DLP, or API-driven directory management.
• Ability to map end-to-end customers onboarding journeys and create productized field assets that compress business cycles and drive monthly active usage.

Pay

$111,000 - $160,000 (USD) + 15% bonus target + equity + benefits