Implementation Manager, SMB

Overview

Closinglock is a company that aims to modernize the real estate industry by providing a secure platform for transferring information and funds, thereby reducing wire fraud. The company has successfully protected over $250 billion in funds related to residential property transactions across 50 states and 42 countries. Headquartered in Austin, TX, the company has grown to 100+ employees across various departments including product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission

Simplify the real estate closing experience for all parties.

Vision

Provide a secure and efficient transfer of data and funds.

Job Description

• Title: Implementation Manager
• Location: Austin, TX
• Role Type: Full-time, In-person

Own and manage the full customer implementation lifecycle, from kickoff to successful go-live. Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals. Lead customer kickoff calls, training sessions, and configuration meetings. Develop and manage implementation plans, timelines, and deliverables. Identify risks or blockers early and proactively drive resolutions. Coordinate with internal teams to support technical requirements and integrations. Educate customers on best practices to drive adoption and long-term success. Maintain accurate documentation and updates within CRM and internal tools. Continuously improve implementation processes, playbooks, and documentation.

Requirements

• 3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
• Strong project management and organizational skills with the ability to juggle multiple implementations at once
• Excellent communication skills — you’re confident leading calls and explaining complex concepts clearly
• Customer-first mindset with a focus on delivering a great experience
• Ability to work cross-functionally and thrive in a fast-paced, growing environment
• Comfortable with learning new software quickly

Responsibilities

• Own and manage the full customer implementation lifecycle, from kickoff to successful go-live
• Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
• Lead customer kickoff calls, training sessions, and configuration meetings
• Develop and manage implementation plans, timelines, and deliverables
• Identify risks or blockers early and proactively drive resolutions
• Coordinate with internal teams to support technical requirements and integrations
• Educate customers on best practices to drive adoption and long-term success
• Maintain accurate documentation and updates within CRM and internal tools
• Continuously improve implementation processes, playbooks, and documentation

Benefits & Perks

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

About the Company

Closinglock is an equal opportunity employer and welcomes everyone to our team. The company offers a full range of benefits and perks to help employees grow and thrive, including competitive salary, equity compensation, medical, dental, vision, and life insurance, unlimited PTO, 401(k) match, maternity/paternity leave, fully-subsidized downtown parking, weekly lunch stipend, full access to onsite gym and locker rooms, and monthly team get-togethers.