Implementation Manager, SMB

About the role

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia.

Responsibilities

• Manage a high volume of customers during the most sensitive period of the customer journey
• Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
• Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
• Graduate customers from their implementation period quickly with high satisfaction
• Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met

Requirements

• At least 2-3 years experience in a relevant customer-facing role
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
• Experience with Salesforce or other CRM/Project Management tools preferred
• Technically fluent and curious
• Strong communication skills interdepartmentally and with customers

Qualifications

• Strong team player, but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on the fly

Skills

• Customer service mentality
• Technical expertise

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parenthood leave
• Flexible time off policy

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

Benefits

• Professional development opportunities
• Parenthood leave
• Flexible time off policy

Qualia

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace.

Why Qualia?

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parenthood leave
• Flexible time off policy

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.