SMB Account Manager

About the role

Manifest is looking for an Account Manager to own and grow a book of SMB accounts. You'll build relationships with C-suite decision makers, drive retention and expansion, and help shape how the account management function scales. This role sits at the intersection of sales strategy and customer outcomes — your work directly fuels company growth.

What You’ll Do

• Own retention, adoption, and expansion across your enterprise account portfolio
• Build multi-threaded relationships with C-level and key decision makers
• Lead Executive Business Reviews to surface growth opportunities and align on strategy
• Partner with Account Executives to launch the platform across new enterprise accounts
• Report on account health and proactively flag risks and opportunities
• Feed customer insights into product, support, and marketing teams to improve roadmap and experience

What We're Looking For

• 5+ years in B2B account management or new business sales
• Proven ability to manage and grow enterprise-level accounts
• Solid organizational and project management skills
• Comfort operating in an early-stage or rapidly evolving environment
• Experience at a high-growth startup
• Proficiency in Salesforce, HubSpot, or similar CRM tools

Who We're Looking For

• You want to help build an account management function, not just fill a seat
• You thrive on owning outcomes end-to-end across complex customer relationships
• You're energized by working cross-functionally to solve real customer problems

Not for You If...

• You prefer a fully defined playbook over building process as you go
• You're not comfortable with frequent change and ambiguity in a scaling org