SMB Account Executive

About the role

Build the Future of Field Service. Close Deals. Win with Purpose. Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences through a modern platform built for scale.

Responsibilities

• Own the full sales cycle from prospecting and qualification through demo, negotiation, and close.
• Independently identify and develop prospective service provider customers.
• Build pipeline through targeted cold calling, email, social outreach, networking, and other creative prospecting strategies.
• Led effective discovery conversations to understand a prospect's business, workflows, pain points, and growth goals.
• Demonstrate how Dispatch can improve field operations, customer experience, visibility, and efficiency.
• Navigate questions and objections and create urgency around solving meaningful business challenges.
• Maintain a disciplined, accurate pipeline and consistently move opportunities toward a decision.
• Partner with Sales, Marketing, Customer Success, and Product to share market feedback and improve how we win.
• Help refine the messaging, processes, and tactics that make our Service Provider sales motion successful.

Requirements

• 3+ years of SaaS or software sales experience, ideally in a full-cycle closing role.
• A proven hunter who is comfortable generating a meaningful portion of your own pipeline.
• Track record of achieving or exceeding sales targets.
• Experience managing multiple opportunities and maintaining momentum across a fast-moving sales cycle.
• Strong discovery skills and genuine curiosity about how customers run their businesses.
• Confidence communicating value to business owners and operational leaders.
• Ability to simplify technology and connect product capabilities to practical business outcomes.
• Self-starter mentality with a high sense of ownership, urgency, and accountability.
• Comfort operating in an evolving environment where you can help improve the playbook rather than simply follow one.
• Curiosity and comfort with AI-enabled tools and how they can improve sales productivity, customer insights, and operational efficiency.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Proven ability to build pipeline through hunting, prospecting, cold calling, networking, and lead generation activities.
• Excellent communication, presentation, discovery, and relationship-building skills.
• Strong organization and pipeline management habits.
• Comfort using sales tools, data, and AI to improve prospecting, outreach, forecasting, and productivity.
• Proficiency in Salesforce preferred.
• Strong work ethic and a consistent drive to improve performance.
• Internally motivated and comfortable working remotely.
• Ability to move quickly while exercising sound judgment.
• Experience selling to SMBs, service providers, contractors, field service organizations, or the trades is a plus.

Skills

• Proven ability to generate and close new business.
• Strong understanding of the Service Industry space and the business challenges Dispatch solves.
• Comfortable demonstrating Dispatch's solutions and representing Dispatch in customer meetings and industry conversations.
• Ability to simplify technology and connect product capabilities to practical business outcomes.
• Strong organization and pipeline management habits.
• Comfort using sales tools, data, and AI to improve prospecting, outreach, forecasting, and productivity.
• Strong work ethic and a consistent drive to improve performance.
• Internally motivated and comfortable working remotely.
• Ability to move quickly while exercising sound judgment.
• Experience selling to SMBs, service providers, contractors, field service organizations, or the trades is a plus.

Pay

Base salary range: $75,000 - $85,000 annually. Variable earnings and benefits not included in the provided pay range. Actual pay influenced by skill set, residence location, and prior work experience.

Schedule

Dispatch fully accommodates remote work, as long as you have a permanent residence in the US and live within the many states we are registered in. Flexible work schedule, 90% covered medical, dental, and vision package, paid parental leave, 401k with company match, company-sponsored life insurance coverage, short term disability, long term disability, wellness and adventure fund, and monthly personal Uber credits.