SMB Account Executive

Join the team redefining how the world experiences design.

Where And How You Can Work

Our flagship office is in Sydney, Australia, but we've expanded to a campus in Austin, Texas, which is now home to our US operations. You have a choice in where and how you work. We trust our team to choose the balance that empowers them and their team to achieve their goals.

Responsibilities

• Conduct outbound sales activities to identify, prospect, and engage with SMB clients.
• Develop a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
• Proactively reach out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
• Build and maintain strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
• Collaborate closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
• Meet and exceed sales targets and performance metrics, including monthly quotas and conversion rates.
• Keep accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
• Stay informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

Requirements

• Proven track record of success in outbound sales or account management roles, preferably in a B2B or SMB-focused environment.
• Strong sales acumen with excellent negotiation, communication, and interpersonal skills.
• Results-oriented mindset with a passion for driving revenue growth and delivering exceptional customer experiences.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, target-driven environment.
• Familiarity with CRM and outreach software (e.g., Salesforce, Outreach IO, Sales Navigator, and Gong).
• Prior experience in the tech industry or SaaS sales. Working with SMB clients is a plus.

About The Team

Join our vibrant Canva sales team in Austin and be part of a global movement to democratize design. Canva is a fast-growing tech company on a mission to empower people to create beautiful visual content easily and affordably. With millions of users worldwide, we're revolutionizing the way individuals and businesses design and communicate. In this role, you’ll be focused on growing Canva’s footprint by connecting with small to medium-sized businesses, building strong relationships, and helping them succeed with Canva. It’s a chance to contribute to our global growth and make a real impact on the way businesses communicate and create.

Benefits

• Equity packages — we want our success to be yours too.
• Health benefits plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.

Check out lifeatcanva.com for more info.