Smart Solutions Specialist

Mission

The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Job Summary and Purpose

A Smart Solutions Specialist is a direct customer interfacing position, responsible for ensuring the proper installation, adjustment, and commissioning of equipment at customer sites, as well as conducting audits, and performing maintenance operations. The role acts as the main link between the customer and Ceva, ensuring that equipment operates efficiently and in compliance with technical standards. It requires proactive oversight to anticipate issues, minimize downtime, and maintain reliability. By helping with both implementation and after-sales service, the role directly contributes to customer satisfaction and operational excellence, supporting long-term partnerships and reinforcing Ceva's reputation for quality and service.

Responsibilities and Key Duties

• Coordinates with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.
• Works with the Genesys Technical Manager to ensure that the customer-required equipment is available and suitable for installation, meeting both local and customer safety and compliance specifications.
• Manages inventory of parts and supplies needed for equipment installation.
• Performs on-site equipment inspections, installations, and operator training.
• Performs evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.
• Conducts hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.
• Completes all required equipment reporting and documentation for designated customers and areas of responsibility.
• Frequently updates and consults with customers on equipment performance and opportunities for improvement.
• Advises customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.
• Operates with minimal supervision, making decisions that directly impact system performance and customer satisfaction.
• Performs process evaluations and reports for designated customers within the region of responsibility.
• Provides on-site training on the proper use of equipment and related bio aspects (e.g., chick quality).
• Serves as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.
• Builds long-term customer relationships through consultative problem-solving, collaboration, and innovation.
• Provides feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).
• Participates in customer meetings as required.

Qualifications

• Education – 4-year degree and/or 2-year technical degree with 2 years related technical experience
• Work Experience – 2+ years of related poultry work experience preferred
• Other – Safety Training, C.H.I.C.K Program Training. Hot Works Training, and others as required.

Physical Requirements

• Lift up to 50 pounds (more with assistance)
• Driving for up to 10 hours per day
• Hatchery environment can be hot and humid

Working Conditions

• A majority of the work occurs driving to and from as well as working inside a poultry hatchery.
• Overnight and weekend work may be required.
• Travel Required 80%+ travel required