Solution Specialist - Managed Services & Smart Platforms

About the role

The Solution Specialist – Managed Services & Smart Platforms accelerates growth across Pomeroy's Managed Services portfolio while driving adoption of Smart Platforms and AI-enabled service offerings. This strategic overlay seller partners with Account Managers to create demand, shape opportunities, expand recurring revenue, and transform customer conversations from traditional support models to modern AI-enabled service experiences.

Responsibilities

• Partner with Account Managers throughout the sales cycle including discovery, qualification, solution development, proposal creation, and deal strategy.
• Independently create and pursue managed services opportunities.
• Drive managed services expansion within existing customers.
• Support strategic renewals by helping develop expansion and growth strategies.
• Lead executive-level conversations around operational efficiency, automation, service transformation, and AI-enabled support models.
• Improve managed services attach rates across the portfolio.
• Position Smart Platforms as strategic business solutions rather than technology features.
• Influence account strategy, deal strategy, pricing, and competitive positioning.
• Collaborate with delivery leadership to ensure alignment and long-term customer success.

Portfolio Responsibility

• Managed Services
  • Managed Digital Workplace Services
  • Managed Network Services
  • Managed Cybersecurity Services
  • Cloud Management
  • Service Management
• Smart Platforms
  • SmartDesk
  • SmartWorkplace
  • SmartPredict
  • SmartField
  • SmartFleet

Success Metrics

• Primary: Managed Services GP
• Secondary: Influenced Pipeline
• Influenced Revenue
• Managed Services Attach Rate
• Win Rate
• Executive Engagement
• New Logo Influence
• Smart Platform Adoption

Requirements

• Bachelor’s degree
• 7-10+ years proven managed services sales experience
• Experience selling recurring services and outsourcing solutions
• Strong consultative selling skills
• Executive-level communication and presentation capabilities
• Ability to articulate business value, automation, AI, and operational outcomes
• Experience working with complex enterprise opportunities
• Ability to operate effectively in an overlay sales model
• Strong understanding of modern managed services and platform-led solutions

Schedule

Approximately 50% travel required.