Smart Home Service Technician

About the role

We’re looking for a Service Technician to join our team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance.

The Role

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing.

Responsibilities

• Diagnose and resolve issues with installed systems including Control4, Lutron, Homeworks, Savant, and Crestron.
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
• Utilize remote access tools to repair and stabilize network-based systems.
• Set up remote monitoring platforms and enroll clients in appropriate support plans.
• Cookordinate with the Service Manager to track, document, and resolve recurring service issues.
• Communicate effectively with manufacturer tech support when necessary.
• Manage part replacements, track orders, and ensure timely completion of repairs.
• Identify opportunities for system upgrades or replacements and share recommendations with the team.
• Deliver exceptional client service, training, and support in person and remotely.
• Maintain accurate records of work orders, time entries, and job costing.
• Participate in on-call rotation as assigned.
• Maintain company tools, vehicles, and assets responsibly.
• Protect client privacy and uphold the integrity of home and network security at all times.

Qualifications

• 2+ years of experience in residential A/V or smart home system installation or service preferred.
• Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communication and client service skills with a professional demeanor.
• Basic computer skills and ability to quickly learn job management software.
• Valid driver’s license and clean driving record.
• Ability to pass a background check; security license preferred.

Physical Requirements

• Ability to lift and carry up to 60 lbs.
• Comfortable working on ladders and in confined spaces.
• Ability to stand, stoop, and bend for extended periods.
• Willingness to work in varying indoor and outdoor conditions.

Bravas Benefits

• Work on some of the most spectacular homes in the country.
• Join a collaborative, supportive team that values both professionalism and fun.
• Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays.