Smart Home Service Technician

Responsibilities

• Diagnose and resolve issues with installed systems including Control4, Lutron, Homeworks, Savant, and Crestron
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment
• Utilize remote access tools to repair and stabilize network-based systems
• Set up remote monitoring platforms and enroll clients in appropriate support plans
• Coincide with the Service Manager to track, document, and resolve recurring service issues
• Communicate effectively with manufacturer tech support when necessary
• Manage part replacements, track orders, and ensure timely completion of repairs
• Identify opportunities for system upgrades or replacements and share recommendations with the team
• Deliver exceptional client service, training, and support in person and remotely
• Maintain accurate records of work orders, time entries, and job costing
• Participate in on-call rotation as assigned
• Maintain company tools, vehicles, and assets responsibly
• Protect client privacy and uphold the integrity of home and network security at all times

Qualifications

• 2+ years of experience in residential A/V or smart home system installation or service preferred
• Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare)
• Solid troubleshooting skills and comfort working independently in client environments
• Strong communication and client service skills with a professional demeanor
• Basic computer skills and ability to quickly learn job management software
• Valid driver’s license and clean driving record
• Ability to pass a background check; security license preferred