Small Groups Benefits Coordinator I

About the role

Responsible for the support and administration of enrollment processing, renewal and new business onboarding support, and general support for various clients and benefit plans. Independently responsible for servicing and retention of assigned customers/policies.

Essential Duties And Responsibilities

• Oversees the administration and enrollment functions for various client accounts to ensure the timely and effective processing of all relevant benefits administrative needs.
• Works with account management and other internal parties to identify and complete the group’s onboarding and renewal tasks, including pulling and saving renewals, census formatting, preparation of quoting engines, quote requests, post enrollment bill audits, enrollment submissions, and other tasks, as assigned.
• Affords assistance with the processing of ongoing enrollments, status changes, evidence of insurability documents and terminations of plan participants.
• Prepares and audits clients’ monthly carrier invoicing against enrollment, as assigned.
• Communicates with and establishes a solid relationship with clients, prospective clients and carriers, providing excellent customer service to clients, employers, brokers, service teams and vendors.
• Works closely with vendor contacts to investigate discrepancies and provides reports and notifications in non-routine instances.
• Provides general member support for clients, related to basic benefit inquires, access to care, supply orders, claims, etc.
• Assists with populating and providing compliance materials, to include SPD Wrap Documents, SBCs, Annual Notices, Compensation Disclosures, and additional materials, as assigned.
• Collaborates with service teams and clients in group implementation, data gathering and the renewal process.
• Affords assistance with pre-renewal activity, including downloading and filing renewals and invoices, and formatting census data.
• Affords assistance with quote requests with carrier and General Agents (GAs).
• Affords assistance with post-renewal activity, including Open Enrollment bill audits, enrollment submissions and obtaining contract documents.

Qualifications

• Bachelor's Degree equivalent combination of education and experience
• Associate's Degree equivalent combination of education and experience
• High School Diploma
• Two (2) or more years related work experience

Skills

• Excellent verbal and written communication skills
• Ability to work within a team and to foster teamwork
• Excellent customer service skills, including telephone and listening skills
• Ability to prioritize work for multiple projects and deadlines
• Good interpersonal and organizational skills
• Ability to write routine reports and correspondence
• Working knowledge of personal computing techniques and computer systems
• Proficient in Microsoft Office products, specifically Excel and Outlook

Benefits

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.