Account Coordinator - Small Group Benefits

About the Role

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top-tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth. As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

Responsibilities

• Provides administrative support and customer service
• Creates census files for proposals and renewing business
• Processes individual and group applications
• Composes general correspondence with clients and carriers
• Interacts with clients to respond to inquiries concerning service accounts
• Maintains a professional relationship with clients and carrier representatives through exceptional customer service
• Coordinates appropriate resources to address the client’s management needs
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information on a timely basis)
• Other duties as assigned

Qualifications

EDUCATION / EXPERIENCE

• High School diploma or equivalent combination of education and experience
• Two (2) or more years related work experience
• Encouraged to complete Career Path requirements as communicated by supervisor, including obtaining Group 1 licensing

SKILLS

• Excellent verbal and written communication skills
• Customer service skills, including telephone and listening skills
• Problem-solving and time management skills
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Ability to work within a team and to foster teamwork
• Ability to prioritize work for multiple projects and deadlines
• Proficient in Microsoft Office Suite

Benefits

We are proud to provide comprehensive, high-quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.