Account Coordinator, Group Benefits

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Insurance Marketing Center (IMC), now part of Gallagher, provides customized solutions and support that enable insurance agencies to focus on growing and strengthening client relationships. IMC offers expertise across carrier contracting and appointments, licensing, quoting, sales and product training, enrollment, underwriting, compliance, renewal strategies, and more.

About the role

In this role, you will support client retention efforts by delivering exceptional service, coordinating key account activities, and serving as a trusted resource to clients and carrier partners. This is an excellent opportunity to learn from experienced industry professionals, develop your expertise in employee benefits and insurance, and build a rewarding career with a recognized industry leader.

Responsibilities

• Assist with open enrollment materials, renewal presentations, and client communications.
• Gather and organize information related to underwriting, marketing, analytics, and HR services.
• Maintain accurate client, policy, and broker records within AMS and CRM systems.
• Coordinate the RFP process, including carrier outreach, submissions, and deadline tracking.
• Prepare client proposals, renewal documents, and supporting materials for Account Managers.
• Maintain carrier updates and assist with scheduling client and carrier meetings.
• Resolve client billing inquiries and coordinate invoice reconciliation with carriers.
• Process and troubleshoot member enrollments within benefits administration and carrier systems.
• Generate and distribute client reports, ensuring accuracy and timely delivery.
• Stay current on industry trends, products, and regulatory changes.
• Provide administrative and operational support as assigned.

Requirements

• Minimum of 1 year of related administrative work experience required.
• High School Diploma or GED required.
• Health care and/or health insurance experience strongly preferred.
• Strong organization and written/verbal communication skills.
• Strong attention to detail and conscientiousness.
• Efficient prioritization and time management skills.
• Demonstrated customer service focus.
• Tech savvy; must have intermediate skills in Microsoft Office suite, specifically Excel.
• Ability to quickly learn multiple software systems.

Pay

The target salary range for this position is $50,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact