Small Group Sales Consultant I (Remote)

Responsibilities

• Organize brokers and employer groups into relationship ecosystems, identifying influence networks, key producing clusters, and regional patterns.
• Lead relationship engagement across these ecosystems, ensuring brokers receive consistent, strategic messaging and renewal support.
• Elevate CareFirst’s value proposition and shape market presence through strategic interactions with broker partners.
• Partner closely with the Broker Service Team to ensure a seamless and coordinated experience, facilitating escalations as necessary.
• Lead renewal strategy conversations with brokers and internal teams, articulating competitive positioning, product differences, and value drivers.
• Prepare and deliver compelling renewal presentations, tailored narratives, and portfolio-level insights for brokers and employer decision-makers.
• Work with underwriting, product, operations, sales leadership, and market strategy to ensure timely, accurate, and aligned renewals with enterprise goals.
• Identify and improve process gaps, enhance cross-functional workflows, and propose enhancements to strengthen consistency and quality of renewal execution.
• Serve as the internal subject matter expert on assigned relationships, providing insights, risk assessments, and needed actions to brokers.
• Communicate market feedback, broker sentiment, competitor behavior, and emerging threats to sales leadership and cross-functional partners.
• Create strategic sales messaging, broker communications, market-level talking points, and competitive counterstrategies.
• Represent the voice of the existing book in staff meetings, pipeline reviews, strategic planning sessions, and quarterly business reviews.
• Model preparation, clarity, rigor, and professional presence to contribute to a high-performance, accountable culture.

Qualifications

• Education: Bachelor's Degree in Business, Finance, or related field, or 4 years of relevant work experience in lieu of a degree.
• Licenses/Certifications: Current health and life license for Maryland, DC, and Virginia upon hire.
• Experience: 3 years of sales or healthcare experience in a similar sales position.
• Preferred Qualifications: Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan.
• Knowledge, Skills, and Abilities: Knowledge and understanding of CRM, Salesforce, and other client management tools; strong customer service orientation; ability to recognize, analyze, and solve problems; excellent written and verbal communication skills; ability to meet deadlines and handle multiple customer service demands.