Sr Inside Sales Consultant (Remote)

About the role

The Senior Inside Sales Consultant at Cengage serves as a trusted advisor to an established portfolio of customers, focusing on the successful adoption, expansion, and maximization of digital learning solutions. This role involves building and strengthening relationships with existing customers, identifying opportunities for enhancing the teaching and learning experience, and driving long-term customer growth and retention.

Responsibilities

• Owning print renewals and identifying top print opportunities for digital conversion.
• Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
• Conducting sales demos using digital content platforms such as CIMA and ExamReady.
• Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
• Handing off converted digital accounts to the Customer Success Manager.

Requirements

• 3–5 years of experience in customer success, account management, or educational technology implementation.
• Proven track record to lead onboarding and training programs for institutional clients.
• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
• Proficiency in analyzing usage data, identifying risk signals, and implementing intervention strategies.
• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
• Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Ability to travel up to 20%.

Skills

• Customer relationship management.
• Solution consulting.
• Account expansion.

Benefits

Cengage is committed to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

Pay

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

Schedule

Individual schedules may vary based on business needs and can include evening and weekend work.