Small Group Journeys Sales Assistant

Position Summary

Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.

Responsibilities And Accountabilities

• Aid Small Group Journey Travel Consultants with the following tasks: Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
• Notify and collect payment for all bookings with balances past due.
• Call guests/Travel Advisors to collect missing information and itinerary details.
• Enter all data from Guest Information Forms into the reservation system, including but not limited to passport, medical conditions, and flight information.
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
• Identify gaps in services as a result of flight information received and act accordingly.
• Review Travel Consultant Quality Check and Insurance Reports and action promptly.
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post-tour issues require investigation into historical documentation.
• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
• Communic