Small Claims Agent

Long-term contract position supporting account resolution and office coordination in a detail-oriented, on-site retail environment.

About the role

This role combines customer communication, record accuracy, and day-to-day administrative support to ensure timely resolution of account issues while maintaining confidentiality and compliance.

Responsibilities

• Manage account-related records, ensuring documentation is complete, organized, and accurately maintained.
• Communicate with customers regarding outstanding matters and work toward timely, effective resolution of account issues.
• Update account activity in Excel and internal platforms, keeping detailed notes and status information current.
• Maintain electronic files and support document handling processes with strong attention to accuracy and confidentiality.
• Provide administrative coordination for the team, including scheduling support, reporting assistance, and general office tasks.
• Respond to inbound calls and assist with inquiries in a courteous, solutions-oriented manner.
• Support small claims or collections-related follow-up by tracking deadlines, preparing materials, and maintaining proper records.
• Carry out assigned work in alignment with company procedures and applicable compliance standards.

Requirements

• At least 1 year of experience in collections, administrative support, customer account resolution, legal support, banking, finance, or a related field.
• Proficiency with Microsoft Excel and general Windows-based computer applications.
• Ability to manage multiple tasks independently while maintaining strong organization and attention to detail.
• Clear verbal and written communication skills, with a thoughtful approach to customer interactions.
• Experience handling confidential documents and sensitive information with discretion.
• Background in inbound call handling, call center customer service, or similar phone-based support is preferred.
• Familiarity with scheduling, calendar coordination, or document management tools such as Adobe Acrobat is a plus.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.
• Access to free online training.