Small Business Relationship Banker - Greater Chicago area

About the role

Small Business Relationship Bankers demonstrate excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships. They provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million, typically supporting two to three branch locations as a dedicated resource for branch teams.

The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, disciplined follow-through, and translation of financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations. This job requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.

Responsibilities

• Identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade-offs, and next steps.
• Provide solutions including business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions.
• Collaborate with branch partners, centers of influence, clients, and other business line partners to maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
• Balance acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.
• Conduct proactive outreach through outbound calling, networking, referral sources, events, centers of influence, pipeline data, and other business development activities.

Requirements

• National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including ongoing compliance with all legal or regulatory registration requirements and maintaining a satisfactory criminal and credit record.
• Bachelor’s degree in Business, Accounting, Finance, equivalent work experience, or a combination of experience and commensurate training.
• Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
• Experience aligned to proficient client discovery, prospecting, solutioning, relationship-building, communication, product knowledge, pipeline management, and risk management behaviors.

Preferred Skills

• Proficient ability to conduct structured discovery conversations that uncover stated and unstated client priorities and frame needs in clear business terms.
• Ability to interpret basic financial information with occasional guidance, recognize common cash-flow dynamics, and connect client goals to standard solutions.
• Experience positioning core small-business products, services, and digital tools that support growth, efficiency, cash-flow optimization, risk mitigation, and scalability.
• Ability to engage appropriate partners when revenue, credit, risk, or solution complexity requires additional expertise while preserving a coordinated client experience.
• Proven ability to build credible, long-term relationships with business owners through follow-through, sound judgment, relationship ownership beyond transactions, and a focus on earning referrals.
• CRM discipline, pipeline management, responsible banking practices, and working knowledge of applicable banking laws, regulations, policies, procedures, and support systems.

Location Expectations

This role requires working from a U.S. Bank location five days per week and will support multiple branches in the Chicago, IL footprint.

Pay

The salary range for the lowest level of this position is $35.05 - $42.83 per hour. Total compensation includes a base salary in addition to eligibility for incentives based on production under the applicable incentive plan. The role has multiple levels, and the successful candidate will be hired at the level aligning with their experience.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.