Relationship Banker - Downtown Chicago

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, community college, and varied work and life experiences, fostering resilience, leadership, and innovation.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. This position is open market-wide; the specific Financial Center location will be assigned based on business needs. Training will occur at one financial center, with potential relocation to another location within a reasonable commuting distance.

About the role

This role engages clients in the lobby to educate and assist with self-service transactions (mobile banking, online banking, ATM). You will process cash transactions accurately, have deep conversations to understand clients’ financial and life priorities, and connect them to solutions that meet their goals.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience
• Manage cash responsibilities

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done and build strong relationships
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives
• Confidence in identifying solutions for new and existing clients based on their needs
• Effective and confident communicator, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Confidence in educating clients on self-service banking (ATM, online, mobile)
• Strong critical thinking and problem-solving skills to meet clients’ needs
• Adherence to established processes and guidelines, complying with all applicable laws and regulations
• Efficient time and capacity management
• Focus on results while acting in the best interest of the client
• Ability to work weekends and/or extended hours, including being scheduled at any financial center within a reasonable distance

Qualifications

• High School Diploma / GED / Secondary School or equivalent (required)
• Experience in financial services and knowledge of industry products and solutions (desired)
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired)
• Six months of cash handling experience (desired)
• Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance) (desired)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

• 1st shift
• 40 hours per week