Small Business Expert- Multiple Positions (Food, Growth/Scaling, Manufacturing, Procurement/Contracting, and Retail)/IESBDC (UEC)

About the role

University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.

Responsibilities

• Growth Strategy Development: Design and implement comprehensive growth plans that target sustainable revenue increases, market share expansion, and customer acquisition efficiency.
• Operational Scaling: Analyze current operational capacity (staffing, technology, inventory, production) and recommend phased scaling strategies to meet increasing demand without sacrificing quality or profitability.
• Financial Modeling for Scale: Develop scenario-based financial projections, advise on capital expenditure planning, and assist clients in preparing for funding rounds (e.g., lines of credit, angel investment) required for expansion.
• Talent and Infrastructure: Guide clients through the transition from owner-centric operations to formalized structures by advising on organizational design, key hiring needs, process documentation, and appropriate technology infrastructure investments.
• Performance Measurement: Establish and monitor key performance indicators (KPIs) and metrics relevant to scale (e.g., Customer Acquisition Cost, Lifetime Value, gross margin percentage) and use data to refine growth strategies.
• Risk Mitigation: Identify and advise on regulatory, financial, and operational risks associated with rapid growth, including tax implications, legal compliance, and supply chain fragility.

Requirements

• Education: Bachelor's degree in a business-related field is preferred; or equivalent experience in management; or Equivalent experience in financial analysis; or Bachelor's degree in any field with either two years of business management or business ownership.
• Experience: MUST HAVE KNOWLEDGE OF: Basic operations, services and activities of a business assistance program including financing alternatives. Methods and procedures used in starting or expanding a business. Principles and procedures of record keeping and basic report preparation. Modern office procedures, methods and equipment including computers and related software. English usage, spelling, grammar and punctuation. Pertinent Federal, State and local laws, codes and regulations governing small businesses. Applicants must be sensitive to the needs of a diverse client base. Experience working with a SBDC or economic development program. Strong financial background and banking experience.
• Ability: Recommend and implement goals and objectives for providing business assistance services; Analyze situations accurately and develop an effective course of action; Provide guidance, technical assistance and direction to businesses; Effectively teach business management principles and strategies; Work independently with limited supervision; Use sound judgment; prioritize work to meet schedules and timelines; Operate office equipment including computers and supporting software applications; Communicate clearly and concisely.

Qualifications

• High school diploma or equivalent.
• Two years of business management or business ownership experience.

Skills

• Strong communication skills.
• Excellent problem-solving abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in Microsoft Office Suite.
• Knowledge of small business regulations and compliance.

Benefits

• Flexible schedule.
• Training and professional development opportunities.
• Opportunities for career advancement.

Pay

• $40.00 to $50.00 per hour.

Schedule

• 19 hours per week.
• Typically Monday through Friday within the hours of 8:00AM to 5:00PM.
• Some nights and weekends required.