Small/Medium Business Specialist

Job Overview

The Small/Medium Business Specialist is responsible for selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The role involves achieving sales and revenue goals through successful prospecting for new customers and the successful sale of bundled or standalone services to new customers.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Place orders through order management software.
• Work with Account Manager Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner.
• Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling.
• Have a complete understanding of Wire 3 Business Fiber services, rates (individual and bundled).
• Demonstrate selling skills and product knowledge.
• Practice selling skills with other teammates regularly.
• Read sales books and take sales courses to learn new sales techniques; practice and implement new sales techniques regularly.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of CRM to maintain accurate records to maximize territory potential.
• Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Wire 3 Sales Model.
• Attend and participate in sales meetings as established by management.

Requirements

• Ability to read, write, speak and understand English
• Knowledge of communications technologies and services, with an emphasis on internet fundamentals
• Proven sales history of meeting or exceeding targets preferred
• Valid driver's license with a satisfactory driving record

Skills

• Ability to read, write, speak and understand English
• Knowledge of communications technologies and services, with an emphasis on internet fundamentals
• Proven sales history of meeting or exceeding targets preferred
• Valid driver's license with a satisfactory driving record

Education & Experience

• High School Diploma required, bachelor's degree in business, marketing or related field preferred; or equivalent experience
• Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years

Physical Requirements

• Must be able to travel locally
• Work performed inside and outside at a variety of locations

Benefits

• Salary + Commission
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match

EEO Statement

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.