Small Business Consultant

About the role

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. You will consult with clients to facilitate awareness and education of bank products and services, including digital banking capabilities, and process a variety of routine financial transactions accurately and efficiently.

You will open and maintain client accounts, address client requests, inquiries, and complaints promptly, and assist in branch lending processes by accepting applications, answering client questions, and booking loans.

Responsibilities

• Act as a leader in providing an exceptional client sales and service experience at branch locations.
• Assist with branch operations, including ongoing training, mentoring, and coaching of team members.
• Grow and maintain a consumer/business lending pipeline by deepening client and center-of-influence relationships to continuously source referrals.
• Independently conduct outbound calls and networking activities; participate in delivering banking presentations.
• Consult with clients on bank products and services to attract, expand, and retain client relationships using need-based sales techniques.
• Recognize and facilitate referral opportunities to other business lines (including Commercial Lending, Treasury Management, Mortgage Lending, and Investment Services).
• Communicate proactively with current and prospective clients to educate, resolve issues, develop and maintain client loyalty, and solicit feedback to improve bank performance.
• Hold client appointments (scheduled or walk-in) to identify and meet client needs.
• Open new accounts, verify and process changes to existing accounts, respond to inquiries, and resolve related account problems.
• Comply with policies, procedures, security requirements, and government regulations.
• Assist in branch lending processes, educate clients regarding lending options, and complete thorough loan applications and documentation.
• Process routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Balance cash drawer, counting currency and coin accurately.

Requirements

• High School Diploma required (an equivalent combination of education and experience may be considered).
• NMLS Registration required.
• 4 or more years of banker/client relationship consultant or related sales experience with established goals.

Skills

• Advanced knowledge of retail product philosophy, policy, procedures, documentation, and systems.
• Thorough knowledge of all retail products and services.
• Functional knowledge of complex accounts (e.g., Trust, Power of Attorney, Guardianship, Court-Blocked).
• Ability to analyze client credit data and other related financial information to identify client needs and recommend solutions.
• Effective selling, cross-selling, and referral skills.
• Demonstrated networking skill and ability to manage branch referrals.
• Proven client service, interpersonal, and relationship-building skills.
• Effective verbal and written communication skills; proper phone and email etiquette.
• Strong ability to multi-task, be flexible, and react swiftly to client or branch needs.
• Ability to effectively use computer software including Microsoft Outlook, Word, and related business and communication tools.

Travel

Up to 10%

Pay

Targeted starting salary range (based on experience): $27.09 - $36.65 hourly. Incentive potential available.

Benefits

• Comprehensive employee benefits, including medical, dental, vision, long-term disability (LTD), short-term disability (STD), and life insurance.
• Paid vacation time, sick time, and 11 company-paid holidays.
• 401k retirement plan with up to 4% employer match.
• Tuition reimbursement.

Review Banner Bank's employee benefits.