Small Business Consultant

About the role

As a Small Business Consultant, you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Your role includes consulting with clients to facilitate client awareness and education of bank products and services, processing routine financial transactions, opening and maintaining client accounts, assisting in branch lending processes, and communicating with clients to educate, ensure understanding, resolve issues, and develop client loyalty.

Responsibilities

• Consult with clients to facilitate client awareness and education of bank products and services, including digital banking capabilities.
• Process a variety of routine financial transactions accurately and efficiently.
• Open and maintenance client accounts and address client requests, inquiries and complaints promptly and efficiently.
• Absorb and maintain a consumer/business lending pipeline by deepening client and center of influence relationships to continuously source referrals.
• Independently conduct outbound calls and networking activities, participate in delivering banking presentations.
• Consult with clients on bank products and services to attract, expand, and retain client relationships.
• Apply need-based sales techniques to build client awareness of bank products and services that will enhance the client relationship with the bank.
• Recognize and facilitate referral opportunities to other business lines (including Commercial Lending, Treasury Management, Mortgage Lending and Investment Services).
• Communicate proactively with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain client loyalty and solicit client feedback to improve bank performance.
• Hold client appointments scheduled by clients and/or branch team as well as walk-in appointments to identify and meet client needs.
• Open new accounts, verify and process changes to existing accounts, respond to inquiries, and resolve related account problems to ensure client satisfaction.
• Assist in branch lending processes, educate clients regarding lending options, complete thorough loan applications and documentation.
• May process a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments. Balance cash drawer, count currency and coin accurately.

Requirements

Education & Certifications:

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• NMLS Registration required

Experience:

• 4 or more years of banker/client relationship consultant or related sales experience with established goals required

Knowledge, Skills And Abilities:

• Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems.
• Thorough knowledge of all retail products and services.
• Functional knowledge of complex accounts (Ex. Trust, Power of Attorney, Guardianship, Court-Blocked, etc.).
• Ability to analyze client credit data and other related financial information to identify client needs and recommend solutions.
• Possess effective selling, cross selling and referral skills.
• Demonstrated networking skill and ability to manage branch referrals.
• Proven client service, interpersonal, and relationship building skills.
• Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Strong ability to multi-task; able to be flexible and react swiftly to client or branch needs and adjust priorities.
• Ability to effectively use computer software including Microsoft Outlook, Word, and related business and communication tools.

Qualifications

• Travel Up to 10%

Skills

• Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems.
• Thorough knowledge of all retail products and services.
• Functional knowledge of complex accounts (Ex. Trust, Power of Attorney, Guardianship, Court-Blocked, etc.).
• Ability to analyze client credit data and other related financial information to identify client needs and recommend solutions.
• Possess effective selling, cross selling and referral skills.
• Demonstrated networking skill and ability to manage branch referrals.
• Proven client service, interpersonal, and relationship building skills.
• Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Strong ability to multi-task; able to be flexible and react swiftly to client or branch needs and adjust priorities.
• Ability to effectively use computer software including Microsoft Outlook, Word, and related business and communication tools.

Benefits

Compensation & Benefits:

• Targeted starting salary range (based on experience): $27.09-$36.65 hourly
• Incentive potential
• Comprehensive employee benefits, including:
• Medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)

Pay

$27.09 - $36.65 an hour