Small Animal Emergency Front Desk

About the role

The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.

Responsibilities

• Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.
• Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
• Receive in-coming patients at the Emergency front desk.
• Aid in triaging patients, when able, to determine level of care needed by assisting in the completion of patient profile information.
• Enter patient information into the hospital database system, Vetview, to create a chart for service charges to be entered into.
• Provide cashier services for patients that are released during the shift.

Requirements

High school diploma or equivalent.

Qualifications

• Experience with handling cashier responsibilities while answering phones and entering information into system.

Skills

• Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.
• Possess proven knowledge of veterinary terminology.
• Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.
• Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.

Physical Demands

• Lift and carry up to 50 pounds, both assisted and unassisted.
• Sit or stand for long periods of time and use of repetitive actions during the entire work shift.
• Use of stairs and different/uneven walking surfaces is common.
• Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
• Utilize computer technology for all applications in a manner that meets performance expectations.

Special Instructions to Applicants

Location of Vacancy: Athens Area
EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Position Information

• Classification Title: Clinic Receptionist I
• FLSA: Non-Exempt
• FTE: 1.00

Minimum Qualifications

• High school diploma or equivalent.

Special Instructions to Applicants

Additional Information: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.