Slot Technician - Slot Operations

Position Summary

The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

Essential Functions

• Analyze and respond to a variety of customer service related issues.
• Responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
• Provides training or assistance to lesser experienced technicians.
• Performs day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
• Aids in game conversions and firmware upgrades.
• Investigates and verifies any ticket issues.
• Maintains inventory of supplies needed to perform job function.
• Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
• Investigates device malfunctions of various gaming devices and clears coin bill and coin jams.
• Performs the day to day repair and preventative maintenance of all slot machines.
• Perform work regularly, predictably and in a professional manner.
• Cleans and sanitizes work and public spaces.
• Adheres to all Virginia Lottery Regulations.

Education and / Or Experience Requirements

• High school diploma or equivalent.
• Good communications skills.
• Basic computer skills.
• Electronic background or minimum two-year experience in slot operations.
• Two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

Knowledge

• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Team Leadership and motivational skills.
• Electronics at the circuit board level.
• Technical experience and training with slots.
• Electronic and computer programming.

Skills

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.

Physical Demands

• The Team Member spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• The Team Member consistently communicates effectively with guests, as well as all levels of team members.
• The Team Member observes and directs actions of subordinates/trainees.
• The Team Member inspects and maintains areas for which responsible.
• The Team Member reviews and comprehends all necessary documentation.
• The Team Member uses all machine test equipment.