Slot Technician

Responsibilities

• Exhibits a friendly, helpful, and courteous manner when dealing with our guests and fellow associates, assuring that optimum guest service is maintained.
• Performs daily or as scheduled, preventative maintenance on gaming devices of a predetermined number of validator units, ticket printers, and card readers as specified by the slot performance supervisor.
• Consistently follow machine entry procedures and repair procedures to proactively identify or prevent future equipment problems.
• Maintains and repairs electronic circuitry of all Slot Operations related equipment.
• Safeguards all assigned assets upon installation, build, conversion, or reconfiguration.
• Uses approved electronic test equipment when repairing or maintaining gaming devices.
• Properly diagnose faulty equipment and troubleshoot to the sub-system level (Hopper, Comparator, MPU Board, etc.).
• Safely and effectively operate shop equipment including hand tools, welding equipment, soldering equipment, and test equipment.
• Maintain proper documentation on department repair logs, shift logs, daily shift reports, and J.M.R.s.
• Knows and complies with the gaming compact, and any other regulatory requirements necessary.
• Knows and complies with company and departmental standard operating procedures.
• Maintains the shelf validator stock, the shelf ticket printer stock, and the shelf card reader stock in the slot performance shop at the predetermined quantities.
• Complete projects and machine move as assigned.
• Interacts with other departments exhibiting a professional, courteous approach.
• Assisting with validator software upgrades as they are released by the vendors.
• Other duties as necessary to improve the operational direction.

Qualifications

• A high school diploma or equivalent required.
• An associate degree from a college, university, or trade school; or two years related experience and/or training; or equivalent combination of education and experience (preferred).
• One year of Slot department experience is strongly preferred.
• Must be able to obtain and maintain the appropriate license through the Virginia Lottery.
• Must be able to maneuver in and around the casino and public areas.
• Must be able to walk, bend, stoop, and reach above your head and must be able to sit or stand for prolonged periods.
• Must have manual dexterity and coordination to operate office equipment, and handle currency, coins, and keys.
• Must be able to respond calmly and make rational decisions when dealing with difficult guest and employee conflicts.
• Must be able to speak distinctly and persuasively to others.
• Must be able to respond to visual cues and be able to distinguish between colors.
• Must be able to tolerate and work in areas containing secondhand smoke, loud noises, bright lights, and dust.
• Ability to differentiate between various denominations of currency & coin.