Slot Technician

Responsibilities

• Performs repairs and service requirements necessary for slot machines and related gaming equipment.
• Maintain an understanding of PC hardware and software such as Operating System IO boards, video cards, hard drives and RAM in order to troubleshoot and repair faulty equipment.
• Safely and effectively operate basic shop tools including hand tools, soldering equipment, and electronic test equipment.
• Maintain proper documentation on department repair logs, shift logs, PM logs, etc.
• Complete machine moves and other projects as assigned.
• Respond to gaming floor calls in a timely manner (within 3 minutes) while providing exceptional guest service.
• Gain a basic understanding of the parts ordering and stocking systems.
• Follow policies and procedures as they relate to technical operations. Provide input on how policies and procedures may be streamlined to enhance performance or improve safety and security of equipment.
• Help maintain cleanliness of gaming floor.
• Work nights, weekends and holidays as required.
• Perform other duties as assigned.

Qualifications

• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.
• Casino experience preferred.
• Basic electronic/mechanical background required.
• Knowledge of Slot machine functions preferred.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Occasionally lift and/or move up to 75-85 pounds.
• Requires repetitive movement daily with sedentary work, frequent bending and crouching.
• This is a 24 hour, 7 days a week work operation.