Slot Technician 1 - FT

Responsibilities

• General maintenance, troubleshooting and repair of Slot Machines and SMS equipment
• Respond to any machine malfunctions on the casino floor in a timely manner
• Communicate with Tech level II or higher any machine malfunctions they are unable to fix
• Effectively communicate with the slot operations team and fellow technicians
• Aid customers with questions and complaints regarding slot machines
• Provide answers, explanations and rectify problems as appropriate
• Offer high level of customer service to guests and team members
• Understand and adhere to departmental and company SOPs
• Complete required training and development objectives within assigned time frame
• Projects a positive attitude and image at all times
• Collaborate and work within a team-driven environment
• Accurately prioritize, organize and complete multiple tasks
• Complete required paperwork in a timely manner
• Maintain attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris and litter

Requirements

• Must be at least 21 years of age
• High School Diploma or GED Equivalent is required; Technical or Associates Degree preferred
• Minimum 6 months’ customer facing experience
• PC proficiency
• Technical background preferred
• Prior experience within slots/VLT department is a plus
• Network troubleshooting experience is a plus