Slot Operations Manager

About the Role

Lead the Floor. Develop the Team. Drive the Experience. The Point Casino & Hotel is seeking a Slot Operations Manager to lead the daily operations of the Slot Attendant Department. This role involves ownership of a key casino area, developing a strong team, improving operations, and shaping the future of the gaming experience while staying connected to the casino floor.

Responsibilities

• Lead day‑to‑day operations of the Slot Department.
• Recruit, hire, train, schedule, coach, and develop Slot team members.
• Build a team culture centered around exceptional guest service and hospitality.
• Monitor staffing levels and address performance, development, and operational needs.
• Conduct team meetings and communicate procedural and operational updates.
• Develop and implement training programs to strengthen team performance.
• Resolve escalated guest concerns and gaming‑related issues.
• Partner with Marketing and other departments to support promotions and guest engagement.
• Analyze operational activity, costs, revenue performance, and forecasts.
• Prepare reports and identify opportunities to improve departmental performance.
• Help develop and implement strategic plans and departmental initiatives.
• Develop and enforce policies, procedures, and internal controls.
• Protect company assets and ensure regulatory compliance.
• Represent the Slot Department in meetings and provide operational insight to company leadership.
• Help communicate and implement property‑wide initiatives and organizational changes.
• Collaborate with the Assistant General Manager of Gaming and other department leaders to align Slot operations with the goals, mission, and vision of The Point Casino & Hotel.

Qualifications

• High school diploma or equivalent.
• 5+ years of general operations management experience.
• At least 2 years of experience in a gaming establishment.
• Exceptional guest service and hospitality skills.
• Strong leadership and team‑development abilities.
• Excellent verbal and written communication skills.
• Strong problem‑solving, organizational, and time‑management skills.
• Ability to analyze percentages, ratios, probability, and other operational data.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Experience working with database systems.
• Ability to prepare and analyze reports, charts, correspondence, and operational information.
• Ability to work independently and maintain confidentiality when handling sensitive matters.
• Flexibility to work nights, weekends, and holidays.

Gaming Systems Experience

• LNW CMP
• Live Floor View
• SDSSTM/EMA
• Servizio (preferred)

Additional Requirements

• Must obtain a Class III Gaming License issued by the Washington State Gaming Commission and the Port Gamble S'Klallam Gaming Commission.
• Must possess a valid Washington State driver’s license.
• Must consent to and pass a hair follicle drug and alcohol screening as a condition of employment.
• Must be able to regularly move throughout the casino floor and occasionally lift or carry up to 25 pounds.
• Must be comfortable working in a casino environment with variable noise levels, bright and flashing lights, and exposure to second‑hand smoke.