Slot Guest Service Representative - Maverick Casino & Hotel Elko

About the role

The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs. Works between Maverick Casino & Hotel Elko and Gold Country.

Responsibilities

• Safeguards company assets at all times
• Circulates about the slot machine area assigned
• Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times
• Prepare or approves all slot payout vouchers for fills and jackpots
• Assists in resolving all customer disputes
• Observes strict confidence in regards to company related matters
• Makes minor repairs and adjustments to slot machines as needed
• Cleans interior/exterior of slot machines
• Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so
• For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings
• For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts
• For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company
• Create a friendly atmosphere for guests and coworkers
• Performs related and/or other duties as required

Requirements

• Be 21 years of age
• High School graduate or GED
• Ability to obtain and maintain State of Nevada Gaming Card
• Be able to work in a standing position for long periods of time (up to 8 hours)
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision
• Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance
• This position typically works variety of shifts, including weekend and holidays
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Possess basic math skills and have the ability to handle money
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs
• Punctuality and regular and reliable attendance
• Honesty and Integrity

Benefits

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• Housing options available after 90 days

Pay

$14 - $16 hr + weekly tips

This response is AI-generated, for reference only.