SLOT FLOORPERSON-Part time

A Slot Floorperson authorizes jackpots; corrects minor electronic gaming device malfunctions; performs and responds to guest needs.

Responsibilities

• Actively patrol assigned sections looking for opportunities to surprise and delight guests.
• Enhance guests’ slot entertainment experience by creating a fun, high‑energy environment through the celebration of slot wins and building players’ perception of luck.
• Develop customer loyalty by delivering unparalleled guest interactions as directed by company‑trained initiatives.
• Clearly communicate functionality of the Slot Floor (e.g., Fast Cash – ticket‑in/ticket‑out).
• Respond to customers in the proper order for service requests, including slot dispatch, slot candle lights, radio, and other needs while meeting or exceeding department service standards.
• Verify and countersign hand‑paid jackpots.
• Resolve guest complaints using Service Recovery with urgency, empathy, and approved authority levels.
• Keep slot areas clean, secure, and well maintained.
• Maintain a professional appearance and excellent personal hygiene.
• Exhibit a courteous, friendly, and outgoing personality.
• Demonstrate good organization and communication skills.
• Maintain accuracy and diligence in a loud, fast‑paced environment with constant public contact and frequent interruptions.
• Perform other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain an active Illinois Gaming License.
• Ability to read, write, and speak English.
• Ability to lift up to 15 lb.; requires bending, stooping, and reaching from floor level to approximately 6 ft.
• Display a high level of confidentiality and integrity.
• Capacity to work well with others and handle stressful situations with ease.
• Effective learning skills.
• Ability to ascend and descend stairs and maintain equilibrium for extended periods.
• Must be able to work from a standing position and/or walking motion for extended periods.
• Ability to perform basic mathematical functions and pass a math assessment.
• Physical mobility to stand/walk for 8–12‑hour shifts.
• Excellent guest service and communication skills.
• Ability to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds, and air quality.

Pay

Salary Range: $9.00 per hour + pooled tips

Benefits

• Full‑time Medical, Dental, Vision, Life & Disability Insurance
• 401(k) retirement plan
• Paid Time Off
• Education Assistance
• Team Member Discounts