Slot Floor Technician

Position Summary

Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.

Essential Functions

• In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.
• Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
• Update machine maintenance records.
• Aid with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
• Provide assistance to Drop Team for drop related issues.
• Perform bill tests and other tests on machines as necessary.
• Repair Bill Validator and printers using test equipment in the tech shop.
• Repair bill jams with assistance from Security with checking out cash box access keys.
• Perform emergency cash canister exchanges with assistance from Security and Cage department.
• Provide assistance to customers with machine malfunctions and disputes.
• Provide assistance with jackpot payouts.
• Safeguard entrusted monies, keys, and properties.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
• Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
• Provides input or recommendations for improvements and changes in processes or services.
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
• Adheres to the confidentiality policy of Chinook Winds.
• All other duties as assigned.

Requirements

• Position Qualifications
• WORKERS IN THIS POSITION MUST BE 21 OR OLDER
• Competency Statements
• Communication Skills- Ability To Communicate Effectively With Others
• Customer Oriented- Ability to take care of the customers’ needs while following company procedures
• Detail Oriented- Ability to pay attention to the minute details of a project or task
• Multitask- Ability to complete multiple tasks at one time
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Supervision- Ability to work independently with minimum supervision
• Problem Solving – Ability to find a solution for or deal proactively with work-related problems
• Education High school diploma or GED
• Experience One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field
• Computer Skills Microsoft Office beginner level including Word, Excel, and Outlook
• Certificates & Licenses Siletz Tribal Gaming License
• Other Requirements
• Will work assigned shifts as deemed necessary by the needs of the gaming operation.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently
• Lift/Carry 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable
• Push/Pull 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally
• Over 100 lbs Occasionally with assistance
• Other Physical Requirements
• Vision: Near and Far Sense of Sound
• Work Environment
• Work will take place in a busy gaming environment with multiple distractions.
• The noise level in the work environment is usually moderate to loud.
• The environment is subject to smoke and the associated affects.
• Working Conditions
• Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.