Slot Attendant Part Time (The Vanderpump Hotel LV)

About the role

The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhance guests’ slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company-trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Responds to customer service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand-paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy within approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Professional appearance, excellent personal hygiene, and phone etiquette.
• Courteous, friendly, outgoing personality.
• Good organization and communication skills.
• Accuracy and diligence while working in a loud, fast-paced environment with constant public contact and frequent interruptions.

Requirements

• One-year previous slot floor-person experience preferred.
• Must be 21 years of age or older.
• Must possess a high school diploma or equivalent.
• Must be able to mentally add, subtract, and multiply large amounts of money at a rapid and accurate pace.
• Ability to understand and comply with company and departmental directives, policies, and procedures.
• Excellent customer relations and communication skills, both written and verbal.
• Willing to work any day of the week and any shift.
• Ability to get along with co-workers and work as a team.
• Well-groomed appearance.
• Gaming License, NV.
• Requires continuous standing and walking throughout the entire shift (typically 7 hours).
• Must be able to tolerate secondary tobacco smoke.
• Must be able to keep pace with peak levels of business and customer demands.
• Must be able to lift 20 lbs. or more at any given time.
• Must comply with all physical and mental requirements (lift, pull, push, and carry up to 100 pounds; bend, stoop, crouch, kneel, and twist).
• Must tolerate stressful situations and frequent interruptions.
• Maintain accurate count and verify banks when necessary.
• Manage and solve customer concerns and questions.
• Speak, read, write, and understand English.
• Maintain and tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

About Us

The Vanderpump Hotel is the Strip’s first and only stand-alone boutique hotel and casino. Featuring the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club, and nightlife venues by Drai’s, The Vanderpump Hotel redefined the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!”