Slot Attendant

Role Responsibilities

• Provides efficient guest service to all Slot guests and monitors slot machines for maximum efficiency.
• Patrols assigned sections to find opportunities to surprise and delight guests.
• Enhances guest’s slot entertainment experience by creating a fun, high-energy environment.
• Delivers unparalleled guest interactions as directed by company trained initiatives.
• Communicates the functionality of Slot Floor (Fast Cash - ticket in/ticket out).
• Serves customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers.
• Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through Service Recovery with a sense of urgency and empathy.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.
• Participates in slot machine upgrades and new initiatives.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately pays jackpots; performs buy-in transactions; counts down and reconciles bank/wallet at end of shift.
• Promotes and cross-sells JACK’s brand amenities and property events.
• Stays informed of changing promotional events and services.
• Maintains in-depth game knowledge and proactively explains games to customers.
• Offers participation in high-energy, team building pre-shift sessions.

Qualifications

• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.
• Must be able to manage several projects, not be frustrated by changing priorities, and overcome unforeseen obstacles.
• Must be able to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.
• High school diploma or equivalent required.
• Previous money handling experience preferred.
• Must possess basic data entry/computer skills.
• Must possess basic math skills.
• Ability to respond to common inquiries or complaints from customers and employees.
• Willingness to work non-traditional days and hours.
• Ability to present a well-groomed and professional appearance.
• Ability to lift, push, pull, and carry up to 40 pounds.
• Must be 21 years of age.