Slot Attendant

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Create a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
• Deliver unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicate functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Respond to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand paid jackpots.
• Resolve guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keep slot areas clean, secure, and well maintained.

Qualifications

• One-year previous slot floor-person experience preferred.
• Possess a high school diploma or equivalent.
• Possess ability to understand and comply with company and departmental directives, policies and procedures.
• Possess excellent customer relations and communication skills, both written and verbal.
• Willing to work any day of the week and any shift.
• Present a well-groomed appearance.
• Gaming License, MS.
• Requires standing and walking, continuously, throughout the entire shift (typically 7 hours).
• Able to tolerate secondary tobacco smoke.
• Able to keep pace with peak levels of business and customer demands.
• Able to comply with all physical and mental requirements.
• Able to bend, stoop, crouch, kneel and twist.
• Able to tolerate stressful situations and frequent interruptions.
• Able to speak, read, write, and understand English.