Slot Ambassador - Full Time (Tropicana Laughlin)

About the role

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission: “Create the Extraordinary.” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service.” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

As a Slot Ambassador, you are the welcoming face of the casino floor. You ensure guests enjoy a seamless, exciting, and memorable gaming experience while supporting the Slot Shift Manager with daily operations. Your presence, service, and attention to detail help bring Caesars Entertainment’s Family Style Service to life.

Responsibilities

• Protect company assets and maintain a secure gaming environment
• Assist guests with enthusiasm, professionalism, and positive leadership
• Monitor the operation and performance of assigned slot machines
• Pay manual jackpots accurately and efficiently
• Replenish ticket printer paper and ensure machines remain operational
• Exchange currency for guests as requested
• Interact with players to create a fun, engaging gaming experience
• Identify and greet guests actively playing machines
• Inform guests of the benefits of joining the Players Club
• Direct guests to ATMs, Ticket Redemption machines, and other amenities
• Maintain clean, organized, and well‑kept slot areas
• Support the Slot Shift Manager with floor functions as assigned
• Exhibit Caesars Entertainment’s Family Style Service at all times
• Must be available for scheduled shifts, including nights, weekends, and holidays

Qualifications

WHAT YOU WILL NEED

• Strong customer service skills with a friendly, outgoing personality
• Ability to multitask and remain calm in a fast‑paced environment
• High attention to detail and accuracy
• Strong communication skills and comfort engaging with guests
• Professionalism, punctuality, and reliability

EDUCATION And/or EXPERIENCE

• High school diploma or equivalent required
• Previous slot, gaming, or guest service experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if applicable.

Supervisory Responsibilities: None.

Language Skills: Must be able to effectively communicate, read and write in English.

Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Preferred.

COMPUTER SKILLS

Additional Requirements

• Must be 21+ to work in this position
• Ability to stand and walk for extended periods
• Ability to lift, push, or move up to 25 lbs as needed

Values

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.