Sleep Expert - Sales (Bilingual)

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

• Bilingual Preferred - Spanish
• High school diploma or equivalent
• Experience in customer service or sales
• Ability to lift 50+ pounds

Qualifications

• Strong interpersonal and communication skills
• Knowledge of Mattress Firm products and services
• Ability to work independently and as part of a team
• Passion for helping customers achieve better sleep

Skills

• Customer service skills
• Sales techniques
• Product knowledge
• Technical skills (e.g., using digital tools)

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Employee discounts on Mattress Firm sleep products and accessories
• Competitive pay range of $58,000 - $65,000 per year

Pay

Competitive pay range of $58,000 - $65,000 per year

Schedule

Hours vary based on store location and shift