Sleep Expert- Sales (BIlingual)

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

The ideal candidate will have:

• A minimum of 2 years of retail experience.
• Experience in customer service and sales.
• Strong interpersonal and communication skills.
• Ability to lift up to 50 pounds.
• Knowledge of Mattress Firm products and services.

Qualifications

The Sleep Expert position requires:

• A high school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours including evenings and weekends.

Skills

Skills required for this role include:

• Excellent customer service skills.
• Product knowledge and ability to communicate effectively.
• Ability to work independently and as part of a team.
• Proficiency with digital tools and technology.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $52,000-62,000 per year * depending on qualifications and experience.

Schedule

Flexible schedule to accommodate store operations and customer needs.