Sleep Expert- Sales

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Requirements

• Lift, push, or pull 50+ pounds.

Qualifications

• Spanish Preferred

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Employee discounts on Mattress Firm sleep products and accessories

Pay

Competitive pay range of pay range of $70,000-86,000 per year * depending on qualifications and experience.

Schedule

Not specified

Skills

• Trusted sleep authority
• Best-in-class products
• Digital tools
• Seamless omnichannel experience
• Customer relationship management
• Technical and product knowledge
• Company values
• Company initiatives
• Customer service
• Customer retention
• Competition analysis
• Social media marketing