Sleep Expert - Sales
Internal applicants must apply through the Mattress Firm Workday system. To view current internal job postings, search “Jobs Hub” in Workday.
Join Mattress Firm and help customers find their dream mattress while building the career of your dreams. Our Sleep Experts® are at the heart of what we do: helping customers achieve better sleep through trusted advice and best-in-class products. This role offers uncapped commissions and a 401(k) match, making it more than just a typical retail job.
About the role
The Sleep Expert will elevate and enhance the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience to create a compelling and engaging environment centered around the customer.
Responsibilities
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge to customers and serve as a subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Maintain awareness of the competition, advertisements, and services offered by competitors.
- Leverage social media to positively impact brand awareness and increase sales.
- Lift, push, or pull 50+ pounds.
Requirements
- Legal authorization to work in the United States without the need for sponsorship (proof of eligibility required).
California residents: We will consider qualified applicants with criminal histories in compliance with applicable state and local laws, including the California Fair Chance Act and related ordinances.
Benefits
- Excellent career growth opportunities through on-the-job training and development programs.
- 401(k) with employer matching.
- Mental health and life resources.
- Medical, dental, prescription, and vision plans.
- On-demand pay options.
- Base pay or uncapped commission.
- Employee discounts on Mattress Firm sleep products and accessories.
Pay
Competitive pay range of $57,000 - $65,000 per year, depending on qualifications and experience. For eligible leadership and individual contributor roles, additional bonus opportunities may be available at the discretion of the company.