Sleep Expert - Sales

About the role

The Sleep Expert position involves providing support to Mattress Firm locations across Connecticut, including 685 Queen Street Suite 1, Southington, CT 06489, 55 Palomba Drive, Enfield, CT 06082, 13 Welles Street, Glastonbury, CT 06033, 440 Buckland Hills Drive, Manchester, CT 06042, 195 West Main Street, Avon, CT 06001, 2661 Berlin Turnpike, Newington, CT 06111, 1912 East Main Street, Torrington, CT 06790, 955 Washington Street, Middletown, CT 06457, and 470 Hartford Road, New Britain, CT 06053.

Responsibilities

• Elevate and enhance the customer’s in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as a subject matter expert.
• Drive individual sales performance and Key Performance Indicators (KPIs) while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be able to lift, push, or pull up to 50+ pounds.

Requirements

Internal applicants must apply through the Mattress Firm Workday system. For external applicants, the job details and benefits are provided below.

Qualifications

Job details include the ability to sell best-in-class products, execute Mattress Firm selling programs, and provide technical and product knowledge information to customers. Qualifications may vary but typically include relevant experience in retail or customer service, excellent communication skills, and a passion for helping customers achieve better sleep.

Skills

Key skills required include product knowledge, customer service, digital tool proficiency, and the ability to build strong relationships with customers.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive pay range of $59,000 - $74,000 per year, depending on qualifications and experience.

Pay

Competitive pay range of $59,000 - $74,000 per year, depending on qualifications and experience.

Schedule

Hours may vary based on location and shift requirements.