Sleep Expert - Sales
Internal applicants must apply through the Mattress Firm Workday system. Search for “Jobs Hub” in Workday to view current internal postings.
About the role
As a Sleep Expert, you’ll elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You’ll execute Mattress Firm selling programs using digital tools, support a seamless omnichannel experience, and create a customer-centric environment. This role combines retail sales with a focus on sleep expertise, financial growth through uncapped commissions, and a 401(k) match.
Responsibilities
- Cultivate strong customer relationships and keep the customer at the center of every interaction.
- Provide technical and product knowledge to customers as a subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting initiatives.
- Maintain customer relationships post-purchase (resolve issues, send delivery reminders, etc.).
- Monitor competition, advertisements, and services offered by competitors.
- Leverage social media to boost brand awareness and increase sales.
- Lift, push, or pull 50+ pounds.
Qualifications
- Legal authorization to work in the United States without sponsorship (proof of eligibility required).
California residents: We consider qualified applicants with criminal histories in compliance with applicable state and local laws, including the California Fair Chance Act and related ordinances.
Benefits
- Excellent career growth opportunities through on-the-job training and development programs.
- 401(k) with employer matching.
- Mental health and life resources.
- Medical, dental, prescription, and vision plans.
- On-demand pay access.
- Employee discounts on Mattress Firm sleep products and accessories.
Pay
Competitive pay range of $67,000 to $84,000 per year, depending on qualifications and experience. Additional bonus opportunities may be available for eligible roles at the company’s discretion.