Sleep Expert - Sales
Job Details
The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
About the role
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.
Responsibilities
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
- Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience.
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge information to customers and serve as subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Leverage social media to positively impact brand awareness and increase sales.
- Be aware of the competition, advertisements, and services offered by competitors.
- Lift, push, or pull 50+ pounds.
Requirements
Must have a high school diploma or equivalent. Must have a minimum of 1 year of retail experience. Must have excellent communication skills. Must have a valid driver’s license and reliable transportation.
Qualifications
Must have a high school diploma or equivalent. Must have a minimum of 1 year of retail experience. Must have excellent communication skills. Must have a valid driver’s license and reliable transportation.
Skills
- Excellent communication skills
- Knowledge of mattresses and sleep products
- Ability to lift, push, or pull 50+ pounds
- Strong interpersonal and relationship-building skills
- Ability to work independently and as part of a team
- Proficiency in using digital tools and support a seamless omnichannel experience
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Employee discounts on Mattress Firm sleep products and accessories
- Competitive pay range of $59,000 - $81,000 per year
Pay
Competitive pay range of $59,000 - $81,000 per year
Schedule
Hours vary based on store needs.
Important Notice For Internal Applicants Only
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.