Sleep Expert - Sales

The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

About the role

This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match. The Sleep Expert will elevate and enhance the customer’s in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

We are looking for individuals who can lift, push, or pull 50+ pounds. You must also have excellent communication skills and be able to work independently and as part of a team.

Qualifications

Experience in customer service, retail, or a related field is preferred. A high school diploma or equivalent is required. Proficiency in Microsoft Office and familiarity with CRM systems are beneficial.

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office
• Familiarity with CRM systems

Benefits

Benefits included: career growth opportunities through on-the-job training and development programs, 401(k) with employer matching, mental health and life resources, medical, dental, prescription, and vision plans, employee discounts on Mattress Firm sleep products and accessories, competitive pay range of $63,000 to $77,000 per year, and additional bonus opportunities awarded at the discretion of the Company.

Pay

Competitive pay range of $63,000 to $77,000 per year.

Schedule

Hours vary based on store location and shift.

Legal Authorization

We require proof of eligibility to work in the United States. EOE/Vet/Disability