Sleep Expert - Sales

The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

About the role

Helping people sleep well so they live well is at the core of what we do. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be able to lift, push, or pull 50+ pounds.

Requirements

Califomia residents only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or retail preferred.
• Ability to communicate effectively with customers and colleagues.
• Strong understanding of mattresses and sleep solutions.
• Ability to lift, push, or pull 50+ pounds.

Skills

• Excellent communication skills.
• Knowledge of mattresses and sleep solutions.
• Ability to work independently and as part of a team.
• Proficiency in using digital tools and technology.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $63,000 to $77,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Schedule

Hours vary based on store location and shift.

Company

We are an equal employment opportunity employer and are committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.