Sleep Expert - Sales
Job Details
The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
About the Role
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.
Responsibilities
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
- Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience.
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge information to customers and serve as subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Leverage social media to positively impact brand awareness and increase sales.
- Be able to lift, push, or pull 50+ pounds.
Qualifications
The ideal candidate will have:
- A minimum of 1 year of retail experience, preferably in a customer service or sales role.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of Mattress Firm products and services.
- Ability to lift, push, or pull 50+ pounds.
Skills
Required skills include:
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Knowledge of Mattress Firm products and services.
- Ability to lift, push, or pull 50+ pounds.
Benefits
Benefits Included:
- Excellent career growth opportunities through on-the-job training and development programs.
- 401(k) with employer matching.
- Mental health and life resources.
- Medical, dental, prescription, and vision plans.
- Employee discounts on Mattress Firm sleep products and accessories.
Pay
Competitive pay range of $67,000 to $82,000 per year * depending on qualifications and experience.
Schedule
Hours vary based on store location and shift.
Company Information
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.