Sleep Expert - Sales

About the role

The Sleep Expert position at Mattress Firm is designed to elevate and enhance the customer’s in-store experience by serving as a trusted sleep authority and offering best-in-class products. This role involves executing Mattress Firm selling programs using digital tools and supporting a seamless omnichannel experience.

Responsibilities

• Elevate and enhance the customer’s in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as a subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be prepared to lift, push, or pull up to 50+ pounds.

Requirements

Preferred bilingual skills in Spanish or Arabic. Excellent communication skills, both verbal and written. Strong interpersonal and customer service skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Basic computer skills including familiarity with email, internet, and basic software applications.

Qualifications

High school diploma or equivalent. Previous experience in a customer-facing role is preferred. A valid driver’s license and reliable transportation are required.

Skills

Strong understanding of mattresses and sleep products. Knowledge of Mattress Firm’s selling programs and digital tools. Ability to build and maintain positive relationships with customers. Proficiency in social media marketing and customer engagement.

Benefits

Excellent career growth opportunities through on-the-job training and development programs. 401(k) with employer matching. Mental health and life resources. Medical, dental, prescription, and vision plans. Employee discounts on Mattress Firm sleep products and accessories. Compensation competitive, ranging from $53,000 - $67,000 per year, depending on qualifications and experience. Additional bonus opportunities may be available and awarded at the discretion of the Company.

Pay

Competitive pay range of $53,000 - $67,000 per year.

Schedule

Full-time position with flexible hours to accommodate the needs of the customer and the business.