Sleep Expert - Sales

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Requirements

• High school diploma or equivalent.
• Experience in customer service or retail preferred.
• Ability to lift up to 50 pounds.
• Strong communication and interpersonal skills.
• Knowledge of mattresses and sleep-related products.

Qualifications

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Skills

• Customer service skills.
• Product knowledge.
• Selling techniques.
• Technical skills (e.g., using digital tools).
• Interpersonal skills.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $53,000 to $65,000 per year * depending on qualifications and experience.

Schedule

Hours vary based on store needs.

Legal Authorization

Legal authorization to work in the United States without the need for sponsorship.