Sleep Expert - Sales

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

About the Role

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be aware of the competition, advertisements, and services offered by competitors.
• Lift, push, or pull 50+ pounds.

Requirements

• High school diploma or equivalent.
• Experience in customer service or retail preferred.
• Ability to lift 50+ pounds.
• Strong communication and interpersonal skills.
• Knowledge of mattresses and sleep products.
• Basic computer skills including proficiency with Microsoft Office.

Qualifications

• At least 1 year of relevant work experience.
• Proven ability to meet or exceed sales targets.
• Pass a pre-employment drug screen and background check.

Skills

• Excellent communication and interpersonal skills.
• Knowledge of mattresses and sleep products.
• Ability to lift 50+ pounds.
• Basic computer skills including proficiency with Microsoft Office.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $54,000 - $63,000 per year * depending on qualifications and experience.

Schedule

Hours vary based on store location and shift.

Pay Period

Bi-weekly.

Application Deadline

07/31/2026.

For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship.

We require proof of eligibility to work in the United States.

We are an equal employment opportunity employer and are committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Diverse Candidates are Encouraged to Apply.