Sleep Expert - Sales

About the role

The Sleep Expert position at Mattress Firm is a unique retail opportunity designed to help customers find their dream mattress and improve their sleep quality. This role involves being a trusted sleep authority, executing Mattress Firm selling programs, and providing technical and product knowledge to customers.

Responsibilities

• Elevate and enhance the customer’s in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as a subject matter expert.
• Drive individual sales performance and Key Performance Indicators (KPIs) while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Leverage social media to positively impact brand awareness and increase sales.
• Be able to lift, push, or pull up to 50+ pounds.

Requirements

To succeed in this role, candidates should have:

• Bilingual skills in Spanish or Arabic preferred.
• Strong interpersonal and communication skills.
• Knowledge of Mattress Firm products and services.
• Ability to work independently and as part of a team.
• Experience in customer service or retail.

Qualifications

Qualifications for this position include:

• A high school diploma or equivalent.
• At least 1 year of relevant experience in a customer-facing role.
• Ability to pass a background check.

Skills

Skills required for this role include:

• Excellent communication skills.
• Product knowledge and expertise.
• Customer service skills.
• Ability to work in a fast-paced environment.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.

Pay

Competitive pay range of $53,000 - $67,000 per year, depending on qualifications and experience.

Schedule

The schedule for this role is typically full-time, but flexible hours may be considered based on business needs.